Holbox Shuttle Express Terms of Service

Reservations:

All reservations are subject to availability and space in our vans. If we are out of space, we will immediately notify you and make you a full refund within the following 24 hours after receiving your deposit or payment.

For last-minute itinerary changes to your transportation reservation like early or delayed arrivals, please call us immediately at +52 984 108 7514. We close our daily operations at 20:00 hrs. (Cancun Time Zone) so if anything comes up, we strongly advise you to get in touch with us as soon as possible via phone or e-mail: info@holboxshuttleexpress.com.

Please keep in mind that every last-minute change in reservations is subject to space and availability. We will try our best to re-program your reservation however some additional charges may incur.

All children five years or older pay 100 %.

Payments

All of our shuttle and guided tour services require online pre-payment through Stripe Secure Servers. We will charge your debit, credit card, or stripe account for the total amount of the services you book through our website. All payments must be made in full in cash or through our website (Stripe) in advance before the day of the tour or transfer service.

CANCELLATION POLICIES / REFUND POLICY

Read our Date changes, refunds, and cancellation policies.

If you are canceling up to 48 hours before your trip.

80% refund

If you are canceling between 47 to 25 hours before your trip.

50% refund

24 to 0 hours before

Non-refundable

No show – no refund (No Show)

Our policy on promotional or discounted services on-sale

All promotional or discounted services on sale are non-refundable. We will issue a digital coupon instead. You can request your service to be reprogrammed and travel within a year from the date you purchased your shuttle. You can also transfer it to someone else at no extra cost. You need to send an email to info@holboxshuttleexpress.com with your booking number requesting the transferable certificate. Our team will send you a certificate coupon code with the exact amount of money you paid on our website. This coupon will be valid for one year that you can use it on our website to hire a new service.

We will never refund scam calls or cash payments made to drivers or third parties. We do not refund any money paid outside our website.

Limitations of Liability

Our staff will never ask you to pay for a service that you have already paid for. Please note that all of our services are paid online otherwise specified on our website.

We will never refund scam calls or cash payments made to drivers or third parties. We do not refund any money paid outside our website.

Do not be fooled at the Airport.

People that may offer to assist you claim to be part of our staff. You must know that we do not charge cash for any of our services. None of our representatives are authorized to receive cash payments. Don’t be fooled. All of our fees are processed securely via Stripe through our

website.

If you make a cash payment, it’s at your own risk, and we will not refund it.

Shuttle and Tour Services and its affiliates will not be held responsible for early arrivals or any delays caused by weather, road, or traffic conditions, mechanical failure, or any other circumstances beyond our control. Expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger and will be paid by the passenger.

Passenger Safety

The safety of our passengers is our highest priority. To maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, disruptive, or poses a threat to the safety of the vehicle or anyone on board.

Lost Items

Passengers are responsible for their possessions. We try our best to return items left in our vehicles to their owners, but please keep in mind that we can not assume any liability for lost, stolen, damaged, or misplaced items. The owner must pay for any charges incurred in returning a left-behind item to its owner.

Many bags look alike. Our drivers do their best to serve you well, but please note that they cannot be responsible for remembering which luggage belongs to each passenger. Upon reaching your destination, please proof check to see that you have retrieved all your belongings and that each bag, briefcase, computer, etc. is, indeed, yours.

Small items are left in our vehicles most often (cell phones, cameras, small bags, and sunglasses, in particular).

Gratuities

None of our shuttle services include any gratuities. Tipping is allowed and is much appreciated by our drivers.

About the prices and product information published on our websites

We make our best effort to provide accurate and up-to-date rate information on this website. However, there might be cases of items displayed in temporary cache files which may be outdated or discontinued promotions and still appear within the search engine’s results, please be aware that prices are subject to change at any moment.

Holbox Shuttle Express will not be responsible for typographical errors and does reserve the right to make corrections and changes to its website site at any time without prior notice. All of our prices are displayed in Mexican Pesos, subject to taxes if applicable to be paid by the buyer.

CANCELLATION POLICIES / REFUND POLICY

Read our Date changes, refunds, and cancellation policies.

If you are canceling up to 48 hours before your trip.

80% refund

If you are canceling between 47 to 25 hours before your trip.

50% refund

24 to 0 hours before

Non-refundable

No show – no refund (No Show)

Our policy on promotional or discounted services on-sale

We will never refund scam calls or cash payments made to drivers or third parties. We do not refund any money paid outside our website.

No Shows

A “No show” is declared when the passenger fails to reach the meeting point on time. No-shows are usually declared after the 5-minute tolerance time limit from the programmed departure time.

Unplanned Delays – Luggage

If for any reason you feel that you will not make it on time or have presented delays in your flight please call +52 984 108 7514 immediately to report your troubles. The sooner you call will allow us to offer you any possible solution(additional charges may incur). Please note that once our shuttle has departed from the meeting point there is no way to return. We have a rigorous 5-minute time limit tolerance policy to keep up with the exceptional punctuality of our service.

Privacy

This Statement about our Privacy policy pertains to all of the websites linking to www.holboxshuttleexpress.com by using the Holbox Shuttle Express website, you agree to the terms set forth herein. For purposes of our Privacy policy, Personal Information means any information you submit to us that personally identifies you and includes your name, address, telephone number, e-mail address, etc.

Holbox Shuttle Express collects Personal Information only when you submit it to us. It is Holbox Shuttle Express policy to keep this information confidential and use it only for the purpose for which it was submitted or to improve our customer’s use of the Holbox Shuttle Express website and/or for marketing research. Don’t panic; we won’t spam you. Holbox Shuttle Express reserves the right to change, modify, add, or delete portions of this Privacy policy at any time. You may wish to check the Holbox Shuttle Express website periodically for changes to this policy since your continued use of the Holbox Shuttle Express website following the posting of changes to this policy will mean that you accept those changes. If you wish to be removed from our databases, you may E-mail us at info@holboxshuttleexpress.com and let us know you want to be removed from our client database.

By visiting or booking through this website, you accept the following terms & conditions. Please read them carefully.

Legal Statement

By using the Holbox Shuttle Express website, you specifically accept and agree to abide by all terms and conditions herein. You should not use this booking website if you do not accept and agree to our terms. This website is available only for your personal use, which is limited to viewing the Holbox Shuttle Express website, providing information to us, and downloading information for your personal use and for purchasing products. Visitors assume all responsibility and risk concerning using the Holbox Shuttle Express website and in no case, will Holbox Shuttle Express be liable for damages of any kind resulting from buyer(s) misuse of our website and booking engine.

Copyright

All content included on this site, such as service description text, videos, motion graphics, logos, icons, images, and booking engine software is property of Holbox Shuttle Express, which is a legally registered entity in Mexico and is protected by international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK